The JCM GEN5 printer is a versatile TITO and thermal printer designed to meet the demands of modern gaming and kiosk environments. Engineered for performance and reliability, it supports fast, high-quality printing for tickets, receipts, and promotional content.
With its intelligent ticket management, easy-loading paper system, and network connectivity options, the JCM GEN5 printer delivers streamlined operation and minimal downtime. As part of JCM’s trusted printer family, it’s a proven solution for operators seeking speed, efficiency, and durability in every transaction.
See the JCM GEN5 printer in action!In this quick product video, we highlight the main features of the JCM GEN5 thermal printer, showcasing its fast performance, compact design, and suitability for modern gaming and kiosk environments. See why the JCM GEN5 TITO printer is a trusted choice across the industry. |
Features
- Lightning-fast CPU with dual-channel communication for simultaneous USB, RS-232, and NetPlex connections
- 2.2-second print-and-present cycle achieves quick ticket delivery and minimizes wait times
- Built-in jam-prevention technology with bezel detection enhances operational reliability
- TITO and promotional ticket compatible, with intelligent ticket handling and coupon printing capabilities
- Modular media storage options: standard 300-ticket tray, expandable to 600 or 900-ticket capacity
- High-resolution thermal printing: 203 dpi (8 dots/mm) across a full 62 mm near-edge print width
Advantages
- Maximized throughput: Dual-channel communications and fast print cycles ensure high-speed ticket issuance
- Enhanced reliability: Jam-prevention and bezel detection systems reduce service calls and downtime
- Versatile media handling: Supports multiple ticket capacities and promotional coupon printing formats
- Seamless integration: Compatible with existing USB/RS-232 terminals and FUZION® systems
- Low cost of ownership: Durable design, field upgradeable firmware, and year‑long print head life minimize total cost
- Consistently in stock for fast delivery from our European warehouses
- Local support for efficient communication and responsive assistance
- Fast service and repair turnaround, supported by our European operations
Industry Verticals
The JCM GEN5 printer is built for high-performance ticketing and printing across key transactional environments:
- Casino & Gaming – Ideal for fast, secure TITO ticketing and coupon handling on gaming floors
- Sports & Lottery Terminals – Supports promotional couponing and lottery ticket issuance with precision
- Kiosks & Self-Service Machines – Delivers reliable print-and-present cycles in high-traffic, unattended setups
- Ticketing & Transit Systems – Compact design and fast printer cycles make it a strong fit for transport and event ticketing
| Dimensions | 110 (W) x 304.8 (D) x (64.3) mm |
| Supply Voltage | 24 Vdc at 2.7 A |
| Weight | 2.7 lbs |
| Sensors | Black mark (includes a host controllable buzzer), Paper out, Paperlow, Printer drawer open, Ticket Jam, Ticket taken |
| Printing speed | 83 mm / second (3.3''/second) |
| Print and Present | 2.2 seconds |
| Printing width | 62 mm (true near edge printing) |
| Ticket tray extenders | 600 ticket tray, 900 ticket tray, Interchangable |
| Resolution | 8 dots / mm (203 dpi) |
| Firmware | Application in memory is reprogrammable (via Flash BIOS) |
| Self test | yes |
| Page mode | Full page mode printing (simultaneous 4 orientation printing: 0°, 90°, 180°, 270°) |
| Paper loading | Manual |
| Paper feed | Automatic |
| Media | Direct Thermal, Fan folded, Perforated, Top coated |
| Paper Specification | 4.5 mil, 1 color / 2 colors, 66mm W x 156 mm L |
| Bezel control | Two high current ticket printing bezel control ports |
| User Interface | 4 LED indicatiors, Paper advance button |
| Upgrade port | Allows for printer upgrades via USB dowloaded port or RS232CC main port |
| Template capacity | 4Mb |
| Graphic storage | 4 Mb |
| Printer languages | Subset of ESCP2, TCL printer language (page description language) |
| Fonts | 8 (2.5 cpi, 3.3 cpi, 4.0 cpi, 5.5 cpi, 5.6 cpi, 7.3 cpi, 10.1 cpi, 20.5 cpi) |
| Font scalability | May be independently scaled from 1x-7x in both height and width |
| Barcodes | PDF-417, Interleaved 2 of 5, Code 39, UPC-A, UPC-E, UPC-E+2, UPC-E-5, Codabar, EAN-13, EAN-8, Code 128, MSI, Data Matrix |
| Memory | 512 KB RAM |
| Communications | Complaint with GSA, GDS, IGT, USB, Netplex, Separate USB download service port, Traditional communication protocols RS232, USB 2.0 game interface at 12Mbps |
| Operating temperature | 0°C to 65°C |
| Storage temperature | -20°C to 75°C |
| Operating humidity | -5 to 85% RH non-condesing |
| Maintenance | Annual print head cleaning required |
| Certifications | CE certified, ISO 9001, RoHS, UL |
